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Privacy Policy

Privacy Policy

01. Introduction

The Boston Consulting Group ("BCG") understands that your privacy is important to you. BCG is strongly committed to protecting your privacy and the personal information that you may provide to BCG.

This Privacy Policy outlines the types of information we collect from visitors, clients and other third parties accessing and using our website at fct.bcg.com (the “Website”) and BCG FinTech Control Tower Portal at app.fct.bcg.com (the “Platform”).

In this written Privacy Policy, BCG describes the scope and breadth of our commitment to privacy. BCG may, in its discretion, amend this Privacy Policy from time to time. Any material changes to our policy will be reflected on this page, so that you are informed about the information we collect and how we use it. By ticking the box, you agree to BCG's use of such information as described herein. If you do not wish to be bound by this Policy you should not tick the box. The Website and Platform contain links to external sites, which are not governed by this Privacy Policy, and BCG does not take responsibility for the privacy practices of any third-party sites to which we link. We encourage you to review the privacy policies of any such sites before you submit information.

If you have any questions about this Privacy Policy, please send an email to fct.bcg@expandresearch.com. Expand Research is a fully owned subsidiary of BCG, and the BCG FinTech Control Tower is a research-focused unit developed jointly by BCG and Expand Research.

You may also contact us at:

  • Our address: Republic Plaza, 58th Floor, 9 Raffles Place, 048619 Singapore
  • Phone: +65 6823 1460

02. Information That We Collect, and How We Use It

Any personal information that you provide, such as your name, address, e-mail address, IP address, phone number, etc. (“Personal Information”) allows you to set up an account, BCG to inform you about updates to the service and other products and services offered by BCG that may be of interest to you, monitor compliance with the terms on which we offer our services, enable third parties to provide services needed for the operation of the Site, to improve the Platform and our services, provide you relevant content, deliver product support, and to manage billing and other client enquiries

We will not sell, share, or rent or otherwise make available any of that Personal Information to other parties, except that we may disclose the Personal Information to third parties who perform services on our behalf and have a need to access the information in connection with those services. Any third parties will only process this information to the extent to which and within the limits that BCG itself is permitted to process that data. In addition, BCG will disclose contact information for you in response to inquiries by bona-fide rights owners in connection with allegations of infringement of copyright or other proprietary rights arising from information that you have posted on the Platform or otherwise provided to BCG.

A - Website visitors

When accessing our Website to learn more about the BCG FinTech Control Tower and our products and services, careers with us or to ‘Contact Us’, ‘Join our Waitlist’, ‘Request a Demo’ or ‘Speak with us’, etc., the information we collect include name, IP, physical and email addresses via an online registration/request form, as well as usage information about your use of the Website as well as your use of any newsletters or other communication you agree to receive following your visit to the Website.

BCG uses Personal Information to send you the data or any other information you have requested, to inform you about products and services we offer, to improve the Website, and, in some cases, to directly or indirectly provide you with third-party advertisements which may be of interest to you and may be based on any preferences you have indicated in your registration or request form. We sometimes aggregate demographic information, and the types of systems and browsers of users for internal purposes, to allow us to better understand the user population of our Website, identify subject areas of interest, and determine whether the website is designed to work with the computer settings of a majority of our visitors.

B - Platform users

BCG collects information from our users when they create their account for the Platform and seek additional information regarding our services. Some of BCG’s registration, enrollment, account setup and other forms asks users to give us name, contact information such as email and phone number(s), unique personal identifiers, subject areas of interest and/or demographic information. We will also collect your IP Address and track your information about your use of our Platform and its features.

We use this data to tailor the visitor's experience at our Platform. We sometimes aggregate demographic information, and the types of systems and browsers of users for internal purposes, to allow us to better understand the user population of our Platform, identify subject areas of interest, and determine whether the Platform is designed to work with the computer settings of a majority of our visitors. BCG also conducts user surveys on the web, which usually are intended to provide BCG with information on a number of areas, such as user identity, user viewing habits, whether or not users found what they were searching for, whether the Platform content is relevant to user needs and the like. BCG uses information gathered from such surveys to improve our web content, navigation, and overall experience.

03. Specific note for Website visitors and Platform users from the EU

If you are an EU data subject, our Website and Platform require from you to consent to our use of your Personal Information prior to submitting any Personal Information; BCG will only use your Personal Information if you consent to such use.

04. E-mail Addresses

We collect the e-mail addresses at the point of log-in of users who wish to receive e-mail notification of publications and press releases in identified subject areas of interest, and of those who send us e-mail messages or express interest regarding our services, or register for conferences and other BCG-sponsored events. We will not, however, share any e-mail addresses with any third party or send unsolicited e-mail to any of the addresses we collect, except in very limited circumstances as set forth in this policy. You can inform us at any time if you no longer require this information.

05. Duration of the processing

BCG retains Personal Information only for as long as necessary for the uses we have set out above. Individual jurisdictions have different tax, accounting, regulatory and legal retention requirements and BCG is bound to keep certain personal data in accordance with these local requirements.

06. Storage & Processing and International Transfer of Information

Personal Information gathered from you may be processed and stored in any one of our locations and may subsequently be transferred to other countries for further processing, storage, or use by either BCG or third parties on BCG’s behalf. To perform their roles, our employees will access your Personal Information and prior agree to comply with BCG’s policies on data protection.

Third parties may provide services on BCG’s behalf. These services may include, but are not limited to, handling, processing and delivery of mailings, providing customer support, hosting websites, processing transactions, performing statistical analysis of our services, and providing systems and software for its administrative functions. The third parties only process the data under BCG’s instructions as BCG remains controller of the personal data. BCG is responsible for ensuring those third parties are compliant with all applicable data protection regulations in relation to their processing activities.

In respect of the Website, BCG uses Webflow, MixPanel and Hubspot to host the website and to store our data. In respect of the Platform, BCG uses Amazon Web Services, OKTA, MixPanel and Sentry to host our platform and to store our data. By using our Website and Platform, you understand and agree that your Personal Information may be stored on any or all of these third parties’ servers. More information about these third parties may be found here: Webflow, MixPanel, Hubspot, Amazon Web Services, Okta and Sentry.

07. Access Request

You have a right to request a copy of the Personal Information we hold about you and a right to ask us not to process your Personal Information for marketing purposes. We may charge you a fee to process these information requests and we will require you to prove your identity to our reasonable satisfaction before process such requests.

Please address requests to: fct.bcg@expandresearch.com.

08. Change and/or Delete Information

You may access, correct, update, and/or delete as the case may be, any Personal Information that you submit to BCG through this Website or Platform or through other means. To do so, please contact us at fct.bcg@expandresearch.com.

09. Your consent

If you are providing Personal Information from a non-EU IP address, you consent to the collection and use of any Personal Information and any related information in accordance with this Privacy Policy. If you are an EU data subject, and we do not already have the right to use your Personal Information – for example, to perform under a contract with you, our Platform enables you to consent to our use prior to sharing your Personal Information. BCG will only use your Personal Information if it can do so in a lawful manner that is consistent with this Privacy Policy.

10. Cookies

BCG may use browser cookies on the Website and Platform to keep track of your visit to both. A "cookie" is a small amount of data that is sent from a Web server to your browser and stored on your computer's hard drive. Use of cookies may allow BCG to provide a higher quality, more relevant, customer experience. Use of cookies may also allow BCG to automate entry into password protected portions of the Platform so that you will not need to re-enter your password each time you visit our Platform. We may also use cookies to track which areas of the Website and Platform are most popular with our users and to further BCG's understanding concerning overall use of both. With most Internet Browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored on your computer. Please refer to your browser instructions or a help screen to learn more about these functions and how to use them. Please be advised that certain sections or functionalities of the Website and Platform may be inaccessible to you if your browser does not accept cookies.

11. Security Processes

BCG has in place technological and operational security processes designed to protect Personal Information from loss, misuse, alteration or destruction. Only authorized employees and contractors will have access to any data provided by you, and that access is limited by need. Each employee or contractor having access to any Personal Information is obligated to maintain its confidentiality. Although we take steps that are generally accepted as industry standard to protect your Personal Information, BCG cannot guarantee that your Personal Information will not become accessibly to unauthorized persons and BCG cannot be responsible for any actions resulting from a breach of security when information is supplied over the internet or any public computer network.

12. Links to Other Web Sites

The Website may contain links to other Web sites not operated by BCG.

BCG is not responsible for the privacy practices or the content of any non-BCG web sites to which we link from the Website and Platform.

13. Compliance with Law

BCG may be compelled to surrender Personal Information to legal authorities without express user consent if presented with a court subpoena or similar legal or administrative order, or as required or permitted by the laws, rules and regulations of any nation, state or other applicable jurisdiction. Also, in the event of a violation of the terms and conditions of use of this Platform and Website or a violation of any restrictions on use of materials provided in or through the Platform and Website, we may disclose Personal Information to our affected business partners or legal authorities.

14. Children

BCG understands the importance of protecting children's privacy, particularly in their online interactions. The Website and Platform is not designed for and does not intentionally target or solicit to children 18 years of age and younger.

15. Use of BCG Web Site

Your access to and use of the Website and Platform are subject to the Terms of Use.

16. Contact your local Data Protection Authority

If you are not satisfied with our handling of your complaint you can contact your local Data Protection Authority via:

https://edpb.europa.eu/about-edpb/about-edpb/members_en

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